Cancellation and Refund Policy
Our policy lasts 24 hours before actual Puja date and time. If less than 24 hours are remaining for your puja, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return of Samagri box, your item must be unused and in the same condition that you received it. All the individual items should in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 7318577772
To return your samagri box, you should contact 7318577772
If puja is cancelled from the customer's side with more than 24 hours left for puja, then 2% cancellation charges will be deducted from the amount paid by the customer at the time of booking and rest of the amount will be refunded back within 7 working days.
If puja is cancelled from the customer's side with less than 24 hours left for puja, then no refund will be awarded to the customer.
If puja is cancelled from Guruji On Demand's side, then 100% of the amount paid by the customer at the time of booking will be refunded back within 7 working days.